Premium
Exam Support Guarantee
Didn't pass your real exam? We'll give you another 30 days of Premium access free so you can keep preparing.
In short
- You bought Premium (€39.99, 3 months).
- You took your official telc or Goethe B1 exam during or after that Premium period and did not pass.
- You send us your official result, and we add 30 days of Premium to your account.
- One extension per Premium purchase. Approval is manual and usually takes a few days.
- No cash alternative, no refund. The extension has no cash value and does not create a subscription.
- This is not a guarantee that you will pass. It is more time to prepare, free.
Who qualifies
Learners with a paid PassGerman Premium purchase who sat an official B1 German exam (telc Deutsch B1 / Zertifikat Deutsch, or Goethe-Zertifikat B1) and received an unsuccessful overall result. The exam date must be within the last two years when you file the claim.
What evidence is required
Your official result notice (Ergebnismitteilung) or certificate page showing your name, the exam, the date and the result. You file the claim in your account and then e-mail the document to support@passgerman.com from the address of your PassGerman account. We do not store your documents in the app; we only record that we received and reviewed them. You may black out anything other than your name, the exam, the date and the result.
How the extension works
Once your claim is approved, exactly 30 days are added to your Premium access. If your Premium is still active, the days are added to its end date; if it has expired, the 30 days start on the day of approval. Each Premium purchase can receive this extension once. A rejected claim can be discussed with support; the decision is made by a person, not automatically.
What it is not
It is not a money-back guarantee and not a promise that you will pass. PassGerman prepares you with realistic mock exams and detailed feedback; the official exam is yours to take.